Shipping policy

Shipping

Free shipping on all orders from Canada and US over $99. All orders will be shipped within 24 h.

We ship from Toronto and our service provider is Canada Post.

Shipping fees for your order will be calculated at the checkout. 

The carrier-calculated rates are usually determined based on the shipping destination and total weight of the shipment.

Orders placed Monday to Friday before noon will be shipped on the same day. 

Orders placed after noon, weekends, and holidays will be shipped the following business day. 

Please allow 2-6 business days (excluding weekends and holidays).

During sales and holiday seasons, additional time might be required. We are not responsible for carrier delays.

All orders are subject to availability.

Order Confirmation and Tracking

Successfully placed orders will receive an email confirmation with the order details. Please check your spam box if you have not received an email.

Once your order has shipped, we will notify you with an email with the tracking number. 

Please click the link in the email to track the progress of your shipment. You may also track your order in your order history. 

US Orders and International Orders

Your order may be subject to import duties and or customs fees. You are responsible for any applicable charges since these fees are determined by customs officials and are not included in the shipping cost.

Please ensure that you provide the correct address. We cannot make changes after your order has shipped.

If you need assistance with your order, please immediately contact us at info@2naturelle.com